Error Code 0:104

[DVB6803]

I am using a trial version of XI Pro - Win 7 64bit. I get an error message 0:104.

It prevents a document from being openned.

Does anyone know how to solve this as I cannot use the software fully. Thanks David

[MichaelKazlow]

Does the application open directly from the Start Menu? Do applications open from File -> Open? Is the problem with files opened from File Explorer?

[DVB6803]

Hi Michael. Thanks for responding. Unfortunately I am not technically minded and so apologise if I appear slow on the uptake. The documents are not automatically opened. Two examples: first, trying to open a PDF from the internet and second when trying to open a scanned document saved as a PDF. The erroe code is always 0:104. I have just caused the error and the exact words are: 'There is a problem with Adobe Acrobat/Reader. If it is running please exit and try again (0:104)'.

[StacySison]

Hi DVB6803,

A few questions - what version of Reader are you using? You can also try this: http://forums.adobe.com/message/5137842#5137842

Hope that helps!

Stacy

[DVB6803]

Hi Stacy

Thanks for this but I am not sure what I am supposed to do with it.

I just use and do not want to get involved with the software.

I have tried to find a support chat line or telephone number for Adobe but they seem to heavily discourage it.

I am using a trial download of Acrobat XI Pro.

It is for Windows 7 64 bit.

I would say the trial is not going well and I am very disappointed in getting in touch with Adobe.

I have been sent details of other versions of Acrobat.

Would you recommend any of them.

I appreciate you taking the time to respond to me.

Many thanks.

Regards

David

[StacySison]

Hi David,

I'm sorry you are having trouble with Acrobat. If you wouldn't mind - tell me what you have been using the trial version for? What functions are you looking for? That way I can help recommend the best fit for you.

Regards and looking forward to your response!

Stacy

[DVB6803]

Hi Stacy

I have been using the free reader for years and that is still primarily what I use it for.

However the ability to update and convert it to word or excel is also something I could use.

I thought this would be plug and play which suits me best.

The problem occurs when I read something from the Internet or from a scanned document.

The problem is intermittent.

Do you know what the problem is as no one yet has told me what 0:104 means.

If I was to take a guess I would say that it gets confused with the previous version which is also still live.

The software thinks the other version is dealing with things – just a guess!

Thanks for your help.

Regards

David

{removed by admin}

[DVB6803]

Hi Stacy

Tried to copy ENC Environment……

The error 0:104 came up

Hopefully you can solve it from this.

Regards

David

{removed by admin}

[StacySison]

Hi David,

Might I suggest you remove both versions and re-install?

First use this:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then re-install:

http://get.adobe.com/reader/enterprise/

You mentioned above you would like to convert PDF's to word or excel - a great tool for this is exportPDF.

Please let me know if this helped!

Regards, Stacy

[DVB6803]

Hi Stacy

I have tried but it keeps coming back with error code 0:104 – Message HTML

I just want it gone and reloaded – failing that just gone.

Can you log onto to this machine and sort it out remotely?

Regards

David

Director

JLG Developments

07545 332983

[Bill12]

Have you tried to open Acrobat and go to Help>Updates. The initial install is typically 11.0.0 and the product is currently at 11.0.03. The updates are often necessary on 64-bit systems.

[MichaelKazlow]

Moved to Acrobat Installation & Update Issues

[LWJ_74]

Found that this error (for me) was related to redirecting folders.  It caused a problem with the temp folder used by IE to store the file before it was opened by Acrobat.

Found that the instructions posted here http://mutterances.com/internet-explorer-prints-previews-blank-pages-ie7-ie8-ie9/ also fixed the 0:104 error I was having.

Try running these commands (as the logged on user, not as Administrator)

mkdir %userprofile%\AppData\Local\Temp\Low

icacls %userprofile%\AppData\Local\Temp\Low /setintegritylevel low

[RoninSwordstar]

The fix I found was to close all browsers,

open acrobat (pro or reader doesn't matter)

click on edit

open preferences

click on internet

uncheck 'display PDF in browser'

click ok

close acrobat

open IE

browse to a pdf link on a page and open it, having IE then open acrobat to view the document

close acrobat

close IE

open acrobat

open preferences

click on internet

check 'display PDF in browser'

click ok

close acrobat

open IE

browse back to a page with a pdf link and it should open within the browser again.

thanks

mc