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can some please advice on this error?
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Hi Megand,
Thank you for reaching out and sorry for the trouble.
As you receive the error message when trying to use the application, Please sign out of the application (if using Creative Cloud, sign out of the Creative Cloud desktop app) and reboot the machine. Then relaunch the application and try signing in. Check if that makes any difference.
If the above, steps do not help. try the troubleshooting steps as suggested in this community thread with a similar issue: https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t...
Let us know how it goes.
Thanks,
Meenakshi
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