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Error Code 13000 Crash and cannot uninstall

Participant ,
Mar 29, 2024 Mar 29, 2024

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Since the latest Mac Sonoma update 14.4.1, Acrobat Pro crashes on launch with Error Code 13000. I attempted to uninstall through the CC app, but uninstallation fails. Any ideas on what to do?

TOPICS
Crash or freeze , General troubleshooting , Install update and subscribe to Acrobat , Modern Acrobat

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correct answers 1 Correct answer

Adobe Employee , Apr 04, 2024 Apr 04, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

If you are still experiencing this issue, please remove the application using the Acrobat cleaner tool https://adobe.ly/3J6BhG9, reboot the computer and reinstall the application using the direct link https://adobe.ly/3THYwvj and see if that works.

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

If you are still experiencing this issue, please remove the application using the Acrobat cleaner tool https://adobe.ly/3J6BhG9, reboot the computer and reinstall the application using the direct link https://adobe.ly/3THYwvj and see if that works.

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Participant ,
Apr 05, 2024 Apr 05, 2024

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Thank you, Amal. That fixed the issue.

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