Error Code 13000 Crash and cannot uninstall

[troyjack]

Since the latest Mac Sonoma update 14.4.1, Acrobat Pro crashes on launch with Error Code 13000. I attempted to uninstall through the CC app, but uninstallation fails. Any ideas on what to do?

[Amal. · Accepted solution]

Hi there

Hope you are doing well and thanks for reaching out.

If you are still experiencing this issue, please remove the application using the Acrobat cleaner tool https://adobe.ly/3J6BhG9, reboot the computer and reinstall the application using the direct link https://adobe.ly/3THYwvj and see if that works.

Let us know how it goes.

~Amal

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[troyjack]

Thank you, Amal. That fixed the issue.