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Error message: cannot convert

Community Beginner ,
Sep 09, 2022 Sep 09, 2022

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I run Adobe Acrobat Pro DC, version 2022.002.20191 on Windows 10 Pro

I frequently convert PowerPoint presentations to PDF for distribution purposes. So far no problems encountered with conversion until a few days ago. I get an error message "an unexpected error occurred. PDFMaker was unable to produce the Adibe PDF ".

 

What is the prpoblem, and can it be solved?

 

Thanks and regards,

Danker

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correct answers 1 Correct answer

Community Beginner , Sep 16, 2022 Sep 16, 2022

Hi Amal,

 

The problem is resolved: I completely uninstalled Office, and reinstalled it. No more problems. So it seems to have been an office problem, not a PDFMaker one.

Cheers,

Danker

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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Let me move this to the Acrobat forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Hi @dschaareman 

 

We are sorry to hear that. Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html and see if that works for you.

 

Also, is this an issue with a particular file or with all the files? Please try with a different file and check.

 

Regards

Amal

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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Hi Amal,

 

The problem is resolved: I completely uninstalled Office, and reinstalled it. No more problems. So it seems to have been an office problem, not a PDFMaker one.

Cheers,

Danker

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