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Error message combining multiple PDFs

Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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I'm trying to combine a few PDFs stored on a local drive, short file names and under 100mb. Each time I select the PDFs, I get error messages saying "cannot convert file type to pdf". When I select non-PDFs, those work just fine.

 

Any ideas?

 

Working with Adobe Acrobat Pro 2024.002.20687 on a Mac Studio M2 and all software is up to date.

 

 

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Create PDFs , Edit and convert PDFs

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Community Expert ,
Apr 25, 2024 Apr 25, 2024

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Are you able to open all of these files on their own, before trying to merge them?

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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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Yup! I can open them just fine in all programs. Under permissions I can
print but nothing else



David Kreisman (he/him)

[P.I removed by Moderator]

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hi there

 

I have tried to reproduce the issue at my end and its working fine.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

If it still doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Greatly appredciate it! I figured it out, they were PW protected

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hi @David22195281aeat 

 

We are glad to hear that, feel free to contact us for any assistance required in the future.

 

~Amal

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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