Error message: "The document could not be saved. Bytes not ready." PDF files on server.

[LinZ IT]

Make:Apple

Model:iMac Intel (Retina 5K, 27-inch, 2020)

Model Identifier:iMac20,1

Operating System:macOS

Operating System Version:14.5.0

Operating System Build:23F79

Adobe Acrobat.app

24.002.20759

I have a coworker in the company that uses Acrobat Pro to make small adjustment(change a text/sign or whatever) to many(200+) pdfs per day. All the PDFs were uploaded by others to a server folder for the coworker to make changes.

The Error msg were there for a long time but it was only once in a while, recently with the OS and acrobat update it gets much worse.

I see there are post suggested to save the file to local drives but with the workload the coworker's doing it is very painful to do that for the current frequency (yeah if you have the error once in a week like 1 pdf within 1k+ pdfs then that's ok, but now the error shows up once every 10-20 files, with that rate the coworker needs to save 200+ pdf to the desktop and edit and save then upload it back to server per week instead of just edit and save on the server). Also when the error occurs, the work is unsaved meaning the coworker need to do force quit acrobat, copy the file to desktop, do the same edit again, save the file, upload to server.

This is unaccepable for the workflow, please fix this with acrobat update.

[Kevin37731486dvsm]

We're seeing the same behavior, multiple users reporting it in our enterprise. 

All of them are on the same version - 24.002.20759

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out.

If you are using a work computer that is managed by your IT department, please reach out to your IT administrator. They will be able to submit a support ticket through the Admin console on your behalf. This will ensure that your issue is directed to the dedicated support team for prompt and efficient resolution.

~Amal