Error message when exporting PDF to Word

[Jnnnn]

Hi all,

When I try to export PDF to Word I get an error message that says something to the effect that "it's impossible to do so because the folder may already be in use." In the past I've exported to word many times without trouble.

So far I've tried: renaming the file, renaming the file to be saved, opening a brand new folder to save it in, saving to Word 1997-2003, restarting Acrobat, and restarting my computer. I've also tried exporting different PDFs. Nothing helps. 

Does anyone know why this is happening and what I can do? It's very annoying and I need to fill in a document sent to me be someone else so I can't bypass the PDF stage. 

I've found at least one similar thread here:

https://community.adobe.com/t5/acrobat-discussions/acrobat-to-word-problem/td-p/11315873

I'm posting a new post in case replying there suggests I have a solution to the problem. Moderators feel free to combine threads if appropriate. 

Thanks in advance!

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that

What is the workflow/steps you are doing? A small vidoe recording of the same would be very helpful.
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here (https://adobe.ly/3Y4iBzR) and see if that works.

~Amal