Error message

Explorer ,
Jul 27, 2022 Jul 27, 2022

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The page won't scan through for editing

The blue progress bar bottom right won't finish

Then I get this error

Screenshot 2022-07-28 091003.jpg

I'm up to date with AA

I don't use the OCR

I've been using AA on another device, don't know if this is connected ?

Thx

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Crash or freeze , Edit and convert PDFs

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi Steve,

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again and check.

 

Make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

Also please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-dc-has-encountered-an-unknown-error... and see if that works.

 

Regards

Amal

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