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Error on launch

Community Beginner ,
Jun 10, 2023 Jun 10, 2023

My standalone CS6, after working well for three years and longer, has begun interrupting the opening of the apps with error messages and a false claim that I must take up a free trial for a limited period. Although 32,767 days is about ninety years, if I go along with this what’s to stop Adobe again changing the agreement to a much shorter period? As it is I am being invited to Buy now, License This Software and Start Trial. I paid the full price originally for the standalone product. When I dismiss the dialogue I get a stark choice, I quit and fail to open the app, or reply No I don’t want to quit, in which case I loop to the previous blackmailing screen. The app remains inaccessible.

 

Some messages have a header: Acrobat.exe and PDapp.exe – Bad Image, and all seem to pinpoint a Windows system32 file \wbem\wbemprox.dll. Error 0xc0000020 is also shown.

 

I retrieved the dll file from a clone backup and tried to replace the existing file of the same name. I also re-installed the CS6 suite. (The last time I needed to do this, in 2020, Acrobat 10 needed a supplementary patch, but this was not this time asked for. I assume the installer fetches up to date files.)

 

Do I need a more thorough re-installation?

TOPICS
General troubleshooting , How to , Install update and subscribe to Acrobat
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