Error Opening PDF "No Error" dialogue box

New Here ,
Aug 15, 2022 Aug 15, 2022

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Hello,

I have had multiple users have an error that comes up when opening local, shared, or otherwise PDF's in Acrobat. The dialogue box that shows says "No error". When clicking Okay, it will pop 2 more times before attempting to open the PDF in Acrobat DC. It will then open the PDF with a message showing "Please Wait..." as seen in the files I have attached. But, of course, nothing happens for any amount of time it is left alone to attempt to load.

So far we have tried:

  • Updating Acrobat DC
  • Doing Clean Uninstalls/Reinstalls
  • Doing this workaround: PDF won’t display. Please wait … - Adobe Support Community - 4788543
  • Installing a version of Acrobat Pro from ancient times (this works but is not a solution as we are a small company with limited resources to hand out licenses, as well a vulnerability risk due to the age of the program)

 

Thank you for any and all ideas to try. I have attached the PDFs in question for anyone to test out themselves.

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General troubleshooting

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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Hi JSAsh,

 

Thank you for reaching out and reporting this.

 

Please let us know the OS version you are using.

Just to confirm, does the error message appear in the application or when you open the PDF on the browser?

Would it be possible to share any sample PDF so we can replicate this behavior? 

It would be really helpful if you could share a screen recording of the workflow.

 

Thanks,

Meenakshi

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New Here ,
Aug 25, 2022 Aug 25, 2022

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We are on Windows 10, 21H2.

The error appears both in browser and in the application.

The problem PDFs are in the uploads I submitted when posting:

GATA GOMBGATU-4001-PPR 1-26-22

GOMBGATU-4001-PPR PAIP Q3 FY 22

GOMBGATU-4001-PPR PAIP Q4 FY 22

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