Error "Cannot find or create the font 'JJTGUU+CIDFont+3'" opening a PDF file

New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi,

they send me a signed PDF that when opened  with Acrobat Reader DC generated this error:

Cannot find or create the font 'JJTGUU+CIDFont+3'

 

If I open File->Properties->Font I can see this situation:

Missing font.png

 

Is it a problem that I can solve in some way or do I have to ask for the file to be resent?

 

Thank you

 

Claudio

TOPICS
General troubleshooting , How to , Standards and accessibility

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New Here ,
Jul 22, 2022 Jul 22, 2022

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I'm using Windows 10 and Adobe Acrobat Reader DC.

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Explorer ,
Jul 27, 2022 Jul 27, 2022

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi Claudio,

 

Thank you for reaching out.

 

The issue occurs as the font is not embedded in the document.

As the PDF is signed, you will not be able to make any changes to that PDF.

Please check with the sender/ creator of the document if the font can be embedded.

You may refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/using/pdf-fonts.html.

 

Thanks,

Meenakshi

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