error 'There was a RAISE without a handler. The application will now exit'

[Adorable_Coral0D45]

I'm having an issue when trying to convert a pdf to a print-ready PDF/X-4 via Preflight (it doesn't allow me to simply 'save it as' a PDF-X-4; instead it prompts me to use Preflight) and I get a popup that says "There was a RAISE without a handler. The application will now exit", before the app crashes. Is there any way to resolve this? I'm using a Macbook Air M2, macOS Sonoma 14.6.1. 

[Adorable_Coral0D45]

Update; Installing the latest patch did not fix the issue. The application still crashes whenever I try to run Preflight. 

[Subrato Namata]

Hi, Can you please share logs from one of the machines facing issue at your end. 

Logs can be taken from: https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

You can upload the logs to the server and share the ID here which gets generated at the end. Thanks!

[Subrato Namata]

Hi, Can you please share logs from one of the machines facing issue at your end. 

Logs can be taken from: https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

You can upload the logs to the server and share the ID here which gets generated at the end. Thanks!