Error using a template in E-sign signatures section - Acrobat Pro subscription

[val_7207]

I am using Acrocpat Pro.

When I open a template agreement under the "request e-sign signatures" section in acrobat.adobe.com and  click on the "use template" button to fill it in, I get an error message that says, "Something unexpected has happened. Would I like to reload the page". If I do reload the page, I just keep getting the same error message, and end up in a loop.

Is it possibly an access problem? 

The person who created the templates does not get this error, but when I want to use them, I get the error message on all of them. 

Not sure what the problem could be. 

Please help

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">