Error when performing a OCR in both Optimize PDF and Scan & OCR Tools

[Tankytime]

Hello all,

I am having a issue with my Acrobat DC installation. The message I receive when trying to recognize text is:

The procedure entry point

?SetDeskewOptions@CPageRecognition@IDRS@@QAEXABV

CDeskewOptions@2@@Z could not be located in the

dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRLibraryInf.dll.

I have tried reinstalling my Acrobat DC and have also tried copying files from:

Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\IDRS15

and pasting them in the Paper Capture and plug_ins folders as this has worked before for other issues related to this similar problem but does not fix the error now. Any help would be greatly appreciated.

Thanks

[Amal. · Accepted solution]

Hi there

We are sorry for the trouble. As described you are getting the the above described error while performing OCR

Please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html

If it still doesn't work, please create a new test user profile with full admin reights in Windows and try installing the application there and check.

If it still doesn't work

• Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the computer
• Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes

Regards

Amal

[Tankytime]

Hello,

This solution was very close to what fixed it. Which it is now fixed. Those same files from C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15 also needed to be placed in the folder up one more level and now it works. So once I pasted them in the PaperCapture, plug_ins, and Acrobat files it then worked. Before I was just pasting them in the PaperCapture and plug_ins folder and still receiving the error. 

Thanks for pointing me in the right direction.

Thanks,

Craig

[Amal.]

Hi there

We are glad to hear that the issue got fixed.

Feel free to contact us for any assistnace required in the future.

Regards
Amal