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Error when trying to convert to pdf/x file. No profiles in preflight.

New Here ,
Dec 28, 2022 Dec 28, 2022

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I keep getting the attached error message when trying to convert this pdf file to a pdf/x file. When I go to preflight there are no profiles in the dropdown box. Can anyone help me understand what this means and how to fix it?

Holly>Along the road your steps may stumble, your thoughts may start to stray. But through it all a Heart held humble, levels and lights your way...
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Adobe Employee ,
Dec 31, 2022 Dec 31, 2022

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Hi @HOLLY27733327sipy 

 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot for better understanding.

This issue has already been reported, and our engineering team is looking into it.

As soon as a fix is available, we'll keep you posted.

We appreciate your patience.

 

Thanks,

Akanchha 

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Akanchha

I am having the same issue when converting to pdf/a.  Is there a solution available?

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Holly 

 

Did they find a solution for you?

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hi jim28086590xho9,

 

Thank you for reaching out.

 

The team is still working on the fix.

We will update you once the fix version is available.

We appreciate your patience.

 

Thanks,

Meenakshi

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