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I keep getting the attached error message when trying to convert this pdf file to a pdf/x file. When I go to preflight there are no profiles in the dropdown box. Can anyone help me understand what this means and how to fix it?
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Sorry to hear about the trouble caused, and thanks for sharing the screenshot for better understanding.
This issue has already been reported, and our engineering team is looking into it.
As soon as a fix is available, we'll keep you posted.
We appreciate your patience.
Thanks,
Akanchha
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Holly
Did they find a solution for you?
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Hi jim28086590xho9,
Thank you for reaching out.
The team is still working on the fix.
We will update you once the fix version is available.
We appreciate your patience.
Thanks,
Meenakshi