Error when trying to convert to pdf/x file. No profiles in preflight.

Report · Dec 28, 2022

I keep getting the attached error message when trying to convert this pdf file to a pdf/x file. When I go to preflight there are no profiles in the dropdown box. Can anyone help me understand what this means and how to fix it?

Holly>Along the road your steps may stumble, your thoughts may start to stray. But through it all a Heart held humble, levels and lights your way...

Report · Dec 31, 2022

Hi @HOLLY27733327sipy

Sorry to hear about the trouble caused, and thanks for sharing the screenshot for better understanding.

This issue has already been reported, and our engineering team is looking into it.

As soon as a fix is available, we'll keep you posted.

We appreciate your patience.

Thanks,

Akanchha

In Response To AkanchhaS · Jan 25, 2023

Akanchha

I am having the same issue when converting to pdf/a. Is there a solution available?

Report · Jan 25, 2023

Holly

Did they find a solution for you?

In Response To jim28086590xho9 · Jan 25, 2023

Hi jim28086590xho9,

Thank you for reaching out.

The team is still working on the fix.

We will update you once the fix version is available.

We appreciate your patience.

Thanks,

Meenakshi

In Response To Meenakshi Negi · Jul 07, 2023

Patience? It's literally been years.