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Error while saving a .PDF File to a mapped drive

New Here ,
Jul 15, 2013 Jul 15, 2013

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The issue I am having is similar to the one found on this older post. http://forums.adobe.com/message/3066663#3066663

The issue is as follows. I have a small company about 15 users divided into a couple of departments with different networking access needs. They each have Adobe Acrobat version XI installed on a Windows 7 Platform. Each user has a set of mapped drives that correspond to their department. The Disk mappings are all directed to the main shared Network Attached Storage (NAS) device. At any time there can be a number of PDF files open and being worked in. The same PDF is usually not opened at the same time from two different locations.

The issue is that two users who do a large amount of the work, IE. Scanning documents and adding them to documents that have been previously created, are reporting the same issue. The issue is when they have the PDF document opened and they are adding new content. Once the new content is added they go to save the document and then receive the following error:

The document could not be saved. Cannot save to this filename. Please save the document with a different name or in a different folder.”

In order to save the file the user has to use the save as function and then browse to the original file location to save the document with the changes that have been made.

Along with the above error we have noticed that Adobe Acrobat is renaming the file that has been changed to aae##### or aak##### or aan#####. The file name is changed causing the normal save function to not work correctly.

Is there a reason Acrobat would be doing this?

I am not using Microsoft SharePoint.

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Create PDFs, Windows

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correct answers 1 Correct answer

Community Beginner , Jan 07, 2015 Jan 07, 2015
My users started to experience this issue for files on network shares as well once Adobe Reader was updated to 11.0.10It has to do with Protected Mode being turned on.  I don't know if it was off by default & now it is on with the update but turning it off changes Adobe Reader's behavior back to what the users expect - a prompt warning you if you want to overwrite the existing file & then selecting Yes to overwrite.To disable Protected Mode:Start Adobe ReaderEdit - Preferences - Security (Enhanc...

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New Here ,
Aug 14, 2014 Aug 14, 2014

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Did you ever get this figured out? We are having the same renaming issue and it's driving me crazy. Any insight you can provide would be greatly appreciated.

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Community Beginner ,
Dec 18, 2014 Dec 18, 2014

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I've just experienced this issue too, but it hasn't been an issue until just this week. I don't know what caused the change. Any solutions?

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New Here ,
Dec 30, 2014 Dec 30, 2014

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Same issue.  Any news of an update to fix this?  Some of our workstations have an older version of Reader and this does not happen.  As soon as the most recent update is done the problem returns.  Our current version that is causing the issue is 11.0.10. 

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Community Beginner ,
Dec 31, 2014 Dec 31, 2014

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No updates yet. I assume Adobe is working on some betas but I'm not in the know. In the meantime the following options have worked for me:

1) Save to a local drive (instead of a network drive).

2) After it gives you the error, "save as" and then select the file you were initially saving.

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New Here ,
Jan 06, 2015 Jan 06, 2015

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I hope this will help:

I have found a workaround on my part while saving to a network drive.

When a user saves the document it will give a temp name for it.

I had them save it as a temp, then save it again with the original filename and it allows it.

For some reason on my issue, adobe has to save as a temp first.

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Community Beginner ,
Jan 07, 2015 Jan 07, 2015

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My users started to experience this issue for files on network shares as well once Adobe Reader was updated to 11.0.10

It has to do with Protected Mode being turned on.  I don't know if it was off by default & now it is on with the update but turning it off changes Adobe Reader's behavior back to what the users expect - a prompt warning you if you want to overwrite the existing file & then selecting Yes to overwrite.

To disable Protected Mode:

Start Adobe Reader

Edit - Preferences - Security (Enhanced)

Uncheck Enable Protected Mode at Startup

Close Preferences & Close Reader


Now open a file from a network share & you Adobe saves as it used to.

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New Here ,
Jan 08, 2015 Jan 08, 2015

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I can confirm that this solution works; I will be passing this along to the users that were receiving the same error. Thanks for your input!

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Community Beginner ,
Jan 13, 2015 Jan 13, 2015

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I can also confirm that this works. Thanks!

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Community Beginner ,
Jan 21, 2015 Jan 21, 2015

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Disabling Protected Mode also allows us to save PDF documents in Reader 11.0.10 on network drives.  Thanks for the tip.

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Community Beginner ,
Jul 10, 2015 Jul 10, 2015

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Unfortunately I can not report success.

Situation: WinStd-Srv2008R2, Win7Enterprise, mapped share as V:, Adobe Acrobat

When we open a pdf, change something (e.g. OCR) and save we get the error "file in use by another user or write protected" even after following the steps above.

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New Here ,
May 29, 2019 May 29, 2019

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LATEST

file locks not stored locally will cause these delays. we are moving to a solution called Panzura for this exact reason. stores all the file metadata and file locks locally.

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Community Beginner ,
Jul 21, 2017 Jul 21, 2017

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Also affects signatures

Re: Reader DC signature event errors

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New Here ,
Jan 13, 2015 Jan 13, 2015

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Community Beginner ,
Sep 25, 2015 Sep 25, 2015

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This doesnt work for me either.

Using Win7/ mapped drive/ acrobat X-XI pro

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New Here ,
Oct 06, 2015 Oct 06, 2015

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I too have been having similar issues lately. There are two associated issues.

  • Acrobat randomly renames a file while I'm in the middle of editing or adding scanned pages. I only notice when I come to save it and it tells me that I cannot save the file with that name. The Acrobat generated file name begins has the form aii???

        SOLUTION - I just go to Save As and use the original file name. It seems to work


  • When I open a file, edit it and then save it, it keeps the original file name and tells me that I cannot save the file while it is open and gives me the option of Save As

          SOLUTION - You have to go to Windows Explorer and come out of the folder where the file is stored.

Hope this helps people.

What I would like to know is why the hell does Acrobat rename the file at all and how do I stop it?

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Community Beginner ,
Oct 06, 2015 Oct 06, 2015

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Although this does help, it still does not resolve the issue; it only provides a work around. Any info from Adobe in regards to this would be great.

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New Here ,
Oct 19, 2015 Oct 19, 2015

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I have the same problem and I;m not using a file from my network.

thanks for any advice

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New Here ,
Jan 26, 2016 Jan 26, 2016

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You can also try to add a file or folder path to the privileged locations section in dc2015.  Add the mapped network drive in question and close/re-open the program.  This is in the same area in the preferences that you disable.enable enhanced security. Lastly you can disable protected mode and see if that helps with the saving of files.

As usual, only disable the minimum level of security necessary to allow the program to function as you would like.

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New Here ,
May 02, 2016 May 02, 2016

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Hi..
I had the same issue which was related to my antivirus application. Disable the AV and try saving, if it saves well, you can add an exception in your antivirus accordingly.

Thanks

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New Here ,
Oct 17, 2016 Oct 17, 2016

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None* of the solutions offered here actually helped me; but something I noticed in another thread mentioned that closing the thumbnail pane allowed them to save.  Although that still didn't solve my problem, I suddenly realized that I'd opened the orignal file through my Windows Explorer...

Yep.  You guessed it; I couldn't overwrite the file with my edits because the file was still "selected" in Windows Explorer.  I de-selected the file, and the save worked! 

*It's possible that a combination of these actually solved my problem; but right now it's working and I'm not about to change anything else. 

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New Here ,
Dec 13, 2016 Dec 13, 2016

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Hi all,

We are having the same exact problem at work. I believe Adobe has a bug in there software for this reason. Old Adobe software works perfect with map drives has employees at my work are good and have no issues with others that are having it. It's due to updating the software to the new version.

How we resolved this was downloading Cute PDF Writer. Launched  the software and we had no issues or complaints with our employees. I believe Adobe is on this and trying to resolve this bug in there software.

Best regards,

mvfd

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