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Error while viewing a Microsoft Purview AIP protected pdf file

New Here ,
Nov 27, 2023 Nov 27, 2023

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I am getting the following error when I try to open an AIP protected file through Microsoft Purview.

 

I opened a case with Microsoft and after an endless time of troubleshooting they informed be that the issue on Adobe end.

 

Could anyone please advise?

 

Here's the exact error message: Selected user account does not exist in tenant 'Adobe Inc' and cannot access the application 'cad2910c-3b55-4610-ba7e-dda581063c91' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

 

PDF-AIP error.jpg

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hi @NZFH777 

 

Hope you are doing well and thanks for reaching out.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-issues-with-mip-files.html and see if that works for you.

 

Let us know how it goes.

 

Regards

Amal

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