Errormessage

[R²]

This (error)message pops up everytime after I have closed Adobe Acrobat DC. I just skip it and next time I start Acrobat DC it ok. After the program then is closed the message is on the screen! And the text, Read more, does not give any information.

So what can be wrong and how to solve it?

Best from Rolf
in Sweden

[Amal.]

Hi @R² 

Hope you are doing well and thanks for reaching out.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please go through the steps provided in the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works.

Let us know how it goes.

~Amal

[R²]

Hi.

Version for Adobe Acrobat DC
[En bild som visar text, skärmbild, Teckensnitt Automatiskt genererad beskrivning]

I have done the repair and open and closed a couple of times and don't see the Error message, but...

Med vänlig hälsning/Best regards
Essio AB
Rolf Gustafsson

[P.I Removed by Moderator]

[R²]

The program does not crashes!
Only the Message comes up after every time a close the program. Can still work after I skip the message.
/Rolf

[Amal.]

Hi there

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[R²]

Just for the update of the problem.
The message still is poping up on the screen!

Best
Rolf

[R²]

Amal, I have now done the collecting.

Best
Rolf

[Amal.]

Hi there

Please share the logs via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[R²]

You make me confused. 
I have already made this by the 8th of December as I have written. But I can do it again.

Amal here is the the link,
https://www.dropbox.com/scl/fo/m5vt0jsmcq4qzb5vuxxln/h?rlkey=72h7wdt55mp3a1jgox45w0wh9&dl=0

/Rolf

[R²]

And this:

File: AdobeLogs_20231212_074024_837-win-GS.zxp

/Rolf

[Amal.]

Hi @R² 

Thanks for sharing the logs, the issue is reported to our engineering team and is being worked on.

The fix will be available in the future updates.

~Amal

[R²]

Amal, something to look forward to!
Thanks for helping me.

Merry Christmas to you!

[Amal.]

Merry Christmas and Happy New Year..😊