Hi, I'm trying to use Acrobat in Creative Cloud on Windows 10 (ver. 21H2 19044.1766).
I previously used Acrobat reader until one day ago, and it has no error.
However, after installing Acrobat DC in Creative Cloud, many errors made me crazy.
1. Double-click error
When I use Acrobat Reader DC, it works fine.
.pdf files are opened well when I'm double-clicking.
However, double-click opening doesn't work after installing Acrobat Pro DC through Creative Cloud.
I already did/checked
1) set default programs,
2) reinstall/repair,
3) DC version,
4) check registry,
5) protected mode,
6) PDF thumbnails preview,
7) file error,
but none of them works for me.
In addition, "right click-open with Adobe Acrobat DC" and "right click-program-Adobe Acrobat DC" don't work, too.
The only two ways to open the pdf file with Adobe Acrobat DC are that
1) "right click-Edit with Adobe Acrobat" or "right click-Combine files in Acrobat..." and
2) Open Acrobat Pro DC and open files.
If Acrobat Pro DC is opened, double-click opening works fine.
2. Internal error occurred
This error also occurred after installing Acrobat Pro DC.
If I click the "Add sticky note" or "Highlight text" button, it pops up the error message "An internal error occurred."
AND that message pops up again infinitely even though I click the OK button.
The only thing I can do is open the task manager and shut down the Adobe Acrobat DC.
"Drag and add highlights" works fine.
I attached the capture.
PLEASE PLEASE let me know how to resolve these issues.
Best regards
AdChoices