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Errors when converting a pdf form to a jpeg for use as a social post

New Here ,
May 24, 2021 May 24, 2021

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I'm creating a base image for a pdf form in InDesign, then saving it as a 1200 x 628 px jpeg file (72 ppi). I then open it in Acrobat and set up form fields and an image placeholder for a headshot, so that my client can add their headshot and edit the fields to add their name and a brief bit of text. The intention is that my client will be able to then save that completed form as a jpeg that can be used to post on social media.

When trying to export it as a jpeg image, she gets an error message saying "The image is too wide to output. Please crop it or reduce resolution and try again."

I am using a Mac, and my client is using a PC and says she has Acrobat DC. Any thoughts on what could be the issue? Thanks in advance. –N.

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Edit and convert PDFs, PDF forms

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hi Nmmichon,

 

As error message says, "The image is too wide to output. Please crop it or reduce resolution and try again" seems this must be causing issue with a specific PDF which has a pdf page with the large content.

 

Please checkout the similar discussions where similar issue has been addressed and resolved and see if that works for you.

- https://acrobatusers.com/forum/general-acrobat-topics/pdf-jpeg/

- https://answers.acrobatusers.com/The-Image-wide-output-Please-crop-reduce-resolution-again-q10647.as...

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
May 25, 2021 May 25, 2021

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Thanks, Amal. I'm not finding any solutions for my situation in those links, but I appreciate your efforts.

 

It may have to do with settings (of which I've tried just about every variation, in InDesign and in Acrobat), but I suspect there are differences in the versions of Acrobat, as well as platforms (Mac vs. PC) that everyone is using, that may be the root cause. Also, I think we have all been forced into using tools such as Acrobat, MS Word and Powerpoint for purposes they were never intended to serve. Creating a pdf form, so an end user can create social media posts, is, I think, an example of that.

 

All of that said, I am open to trying other ideas, if anyone has other thoughts.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Can you share your file, or a sample?

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New Here ,
May 25, 2021 May 25, 2021

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JR, I'm attaching an example here.

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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I cannot reproduce this issue with Acrobat Pro DC on Windows, event when importing large images ( > 4 Mb).

You should ask you client to send you one of the image she used, just to be sure that it's not a 150 Mb CMYK Tiff, or worse…

 

 

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New Here ,
May 26, 2021 May 26, 2021

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Thanks for trying, JR!

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