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Hello. The latest version of Acrobat DC Pro (17.012.20093) is crashing while opening the i9 form. Per the event the log, it's crashing on EScript.api. When JavaScript is disabled in DC, the form does open however there's a warning at the top stating that JavaScript is required for the form. DC crashes if the form is open from the browser or saved and then open from the desktop. Is anyone else having the same issue with other fillable forms?
Form: http://www.uscis.gov/sites/default/files/files/form/i-9.pdf
Event log:
Faulting application name: Acrobat.exe, version: 17.12.20093.41392, time stamp: 0x597fa4bb
Faulting module name: EScript.api, version: 17.12.20093.41392, time stamp: 0x597fa25e
Exception code: 0xc0000005
Fault offset: 0x00067806
Faulting process id: 0x824
Faulting application start time: 0x01d3105252f8c2c7
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api
Report Id: 7b8fd414-bcc1-4729-ad79-e54153691b9a
Faulting package full name:
Faulting package-relative application ID:
Hi all,
Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html
Please try it out and let us know your feedback.
Thanks!
-ashu
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After making my post above, why did I get an email from adobe.com in Chinese?
Adobe Community |
ご利用ありがとうございます。 このメールは、あなたが投稿した以下の投稿が当社のモデレータによって承認されたため送信されています。 Re: EScript.api is crashing on i9 form投稿日 Well I guess there is still no fix or ETA... 登録ユーザーであるため、このメールが |
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Hi all,
11.x update containing fix for this issue is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates.
Release notes:11.0.22 Out of cycle update, August 22, 2017 — Acrobat and Adobe Reader Release Notes
Please let me know in case of any questions.
Thanks,
-ashu
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Just got the 11.0.22 update and it fixed the problem. Thanks.
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Great, thanks for confirming AdobeGeek47
-ashu