• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

eSign error in Acrobat Pro

New Here ,
May 23, 2024 May 23, 2024

Copy link to clipboard

Copied

I have had two accounts, personal and company attached to one email address for many years. For some reason just a week or so ago something happened and now I am unable to use eSign. I pay for the full Creative Cloud All Apps and had no issues before and now, I keep getting an error message after entering the email address and upon the upload of the document that says - "you have exceeded your limit....".  I have asked for my company to delete my company account in hopes that it would clear up my personal account, but still the same error.  If I change the email address, then it works fine, but I really want the original email to be the one that the eSign gets sent from. How do I remedy this problem? I have tried uninstalling, and re-installing and it still doesn't work. If anyone has some insight on how to fix this, it would be greatly appreciated.

 

Jen

TOPICS
Security digital signatures and esignatures

Views

140

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 19, 2024 Jun 19, 2024

Copy link to clipboard

Copied

LATEST

Hi Jennifer Ho,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if the error appears only when you upload a document to send for signature.

Share the email address used for the account in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

We will check the account status to confirm the reason for this behavior.

 

Thanks,

Meenakshi 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines