Esign not working

[PaddyT147]

I'm trying to send out a document for esign but it just hangs after I have added the recipient and clicked on the specify where to sign button. It doesn't go back to the document to and I have to force quit the application. 

I can't get further than this screen

[MohdKashif]

Hi @PaddyT147 , were you able to workaround this issue? If you are still facing this then can you please run a repair of the installation. The option to repair the installation is under 'Menu'->'Help'->'Repair Installation'. You can also try to sign-out and sign-in into the application again. 

[Ayush__Jain]

Hi @PaddyT147 ,

apologies for the issue that you are facing here.

if the above suggestions doesn't fix the issue for you, could you please provide us few logs as mentioned on this helpx page : https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

this will help us debug the issue further.

Thanks

Ayush Jain