Copy link to clipboard
Copied
We have been using eSignature quite a bit, and it has made life so much easier. We may send multiple forms at once, and have not had problems with this process until this week. We have a document that WAS a form, but was scanned as a regular .pdf and when we send it to eSignature, Adobe is still reading the document as a form (only none of the fields identified are fields that need completing!!!) I have no idea what is going on or how to fix this. Can someone provide some input, please? Thank you!
Copy link to clipboard
Copied
Hope you are doing well and sorry to hear that
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.
Would you mind sharing more information about the issue you are experiencing? What is the workflow/steps you are doing to send the document for e-sginature? A small video recording of the same would be very helpful.
Also please share the screenshot of the error message for a better understanding.
You may also try to request signatures via the document cloud link https://acrobat.adobe.com/link/home/ and see if that works for you.
Regards
Amal
Copy link to clipboard
Copied
I have investigated this further and there is no problem. I was mistaken. It does still pick up for the form fields but we are not REQUIRED to address each field as we first thought. Thank you for your response!
Copy link to clipboard
Copied
We are glad to hear that.
Feel free to contact us for any assistance required in the future.
Regards
Amal