eSignature incorrectly reading pdf as a form

[Rhonda28035608idmd]

We have been using eSignature quite a bit, and it has made life so much easier. We may send multiple forms at once, and have not had problems with this process until this week. We have a document that WAS a form, but was scanned as a  regular .pdf and when we send it to eSignature, Adobe is still reading the document as a form (only none of the fields identified are fields that need completing!!!)  I have no idea what is going on or how to fix this.  Can someone provide some input, please?  Thank you!

[Amal.]

Hi @Rhonda28035608idmd 

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

Would you mind sharing more information about the issue you are experiencing? What is the workflow/steps you are doing to send the document for e-sginature? A small video recording of the same would be very helpful.

Also please share the screenshot of the error message for a better understanding.

You may also try to request signatures via the document cloud link https://acrobat.adobe.com/link/home/ and see if that works for you.

Regards
Amal

[Rhonda28035608idmd]

I have investigated this further and there is no problem. I was mistaken.  It does still pick up for the form fields but we are not REQUIRED to address each field as we first thought.   Thank you for your response!

[Amal.]

Hi @Rhonda28035608idmd 

We are glad to hear that.

Feel free to contact us for any assistance required in the future.

Regards

Amal