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Event id 1000 - When I close the application

New Here ,
May 02, 2024 May 02, 2024

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Hi to all,
when I close a pdf file the app crash and I see this error in the event id of windows.
What is means?
I have already install the program, in 32 o 64 bit.
same error..

Here the log..

Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 24.2.20687.0, timestamp: 0x66172090

Nome del modulo che ha generato l'errore: Acrobat.dll, versione: 24.2.20687.0, timestamp: 0x6617208a

Codice eccezione: 0xc0000005

Offset errore 0x00000000008fd107

ID processo che ha generato l'errore: 0x2548

Ora di avvio dell'applicazione che ha generato l'errore: 0x01da9c6a09f46fd8

Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Percorso del modulo che ha generato l'errore: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll

ID segnalazione: 0d5a12b0-c209-46a1-b76d-8410b7c3f7e4

Nome completo pacchetto che ha generato l'errore:

ID applicazione relativo al pacchetto che ha generato l'errore:


Thanks for reply

TOPICS
Crash or freeze , PDF

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please update the application to the recent version 24.02.20759 . Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4e19K7i and see if that works.

 

~Amal

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