Every Adobe Acrobat file says "This is a restricted file" when clicking on "Add Comments"

[Terri Guintivano]

When clicking on "Add comments" , the comments window comes up and says "This is a restricted file". However, you can still add a comment and start making mark ups without issue and the the message no longer shows. If I disable New Acrobat, it seems to resolve the issue, however; I'd prefer not to do that. This is happening with all employees we manage in our admin console.

[Anshul_Nautiyal]

Hi @Terri Guintivano,

Thanks for reaching out. Sorry for the delay in response. As you mentioned, you are encountering the error message "This is a restricted file" when clicking "Add Comments" in the new update of Acrobat. However, this does not prevent you from adding comments or making markups. Here are a few steps you can try to resolve this issue.

Check the document security settings by opening the PDF file in Acrobat, clicking on the menu, going to document properties, selecting security, and reviewing the document restriction summary to see if commenting is enabled.

Verify with your IT administrator whether any services have been enabled or disabled for your product profile. For more details, refer to this guide: Enable or disable services.

If you are unsure who your IT administrator is, follow this guide to find out: How to contact your IT administrator.

Try reinstalling the Acrobat application on a test device to determine if the issue persists. You can either install a single app package from the Adobe Admin Console by following the Pre-generated packages guide or reinstall Acrobat via the Creative Cloud Desktop app

If the issue still persists, please raise a support case with our team for further assistance: Adobe Support and Expert Services.

Let us know if you need any further assistance.

Regards,
^AN