Excessive Orphaned Processes

New Here ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

Several of my users on a Server 2016 environment are seeing an issue where when they close documents, or even Adobe entirely, the Adobe Acrobat DC process does not end, eventually, they wind up with literally hundreds of processes all using up RAM.

 

How can we get around this?

TOPICS
General troubleshooting , How to

Views

18

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and sorry to hear that.

 

Acrobat and Adobe Reader continually check the web browser for open PDF documents. In certain circumstances, Acrobat and Adobe Reader detect that an open document condition exists in the browser when in fact there are no PDF files open. The browser plug-in stores files in the browser cache, which may cause the browser to report an incorrect condition until the browser is closed. In addition, applications with hooks into Internet Explorer may causeAcrobat and Adobe Reader to detect an open browser even when the browser appears to be closed.

 

For more information please check the help page https://helpx.adobe.com/acrobat/kb/acrobat-exe-acrord32-exe-doesnt.html

 

Let us know if you are referring to something else.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines