Experience internal error occurred after force updated to 22.001.20169

New Here ,
Jul 15, 2022 Jul 15, 2022

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Hello, my Acrobat DC Pro keep getting error occurred after force update to your latest version Continuous 22.001.20169, it keeps pop-up internal error occurred when I try to access menubar item, the recent files and all icons in all tools panel are gone.

Is there any method to solve it or can i roll back to last stable update?

 

Screenshot 2022-07-15 173752.pngScreenshot 2022-07-15 173853.png

TOPICS
Crash or freeze , General troubleshooting , Install update and subscribe to Acrobat

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Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

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Hi Kaxir!

 

Sorry about the trouble caused.

 

Please remove the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the latest version from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that resolves the issues.

If the issue persists, we may need more information.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Aug 16, 2022 Aug 16, 2022

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This is happening to me too. I keep getting the pop-up. Cannot use Adobe desktop app. I've re-installed several times. I used the cleaner tool. I followed the process you listed above. It's still happening.

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Attaching screenshots here with version info and error screenshot

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New Here ,
18 hours ago 18 hours ago

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LATEST

A temporary solution for me is to install 32bit version of Acrobat and it works now.

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