Explorer.exe freezes when I click on pdf file after Acrobat update

[Samuel Wang]

Hey so my explorer.exe stops responding everytime I click on a pdf file then after some time an acrobat pop up will show up saying “An internal error occurred ” then explorer.exe would either start working again or restart. This happens even when Im not trying to open the file but move it. 

I have tried uninstalling and reinstalling the app without any luck.
Please help.

[ls_rbls]

Just for troublsehooting purposes, have you tried disabling Protected Mode at Startup?

Also, in which version of Windows and which version of Adobe Acrobat is this happening?

[Samuel Wang]

Hi I am currently running windows 10 pro version 22H2 and Acrobat is version 22.0.

And I have disabled Protected Mode at Startup in the acrobat setting without success. 

[ls_rbls]

Have you tried  cleaning up windows temp folders and the user cache folder :

• C:\Windows\Temp
• C:\Users\yourUserAccount\AppData\Local\Temp  

A restart may be required.

[Samuel Wang]

Hi I just tried deleting my cache folder and it still has not fixed it.