Export PDF to JPG is not working for me.

[centexman]

I'm currently using Adobe Acrobat Pro

Continuous Release | Version 2024.005.20421 | 64-bit

Version File Version: 24.005.20421.0

AGM Version 7.001.00010 | 64-bit

CoolType Version 8.003.00011 | 64-bit

Core Version 24.1280 | 64-bit

JP2K Version 4.000.00002.54782 | 64-bit

Tonight, for the first time, I tried to export a single-page PDF to JPG format (the full page, not extract images). Everything seemed to work, but the file I supposedly created was never created. The JPG never appeared. I tried this multiple times with JPG and PNG to multiple locations with multiple names and got the same result every time. I finally had to go online and find a PDF to JPG converter to get it done. I found in another post to turn off "Show online storage when opening files" and "Show online storage when saving files." I tried this with no luck.

Any answers to this? Anybody?

[ls_rbls]

Hi @centexman ,

Can you confirm if you are you experiencing with a single type of document or with every document tht you try to work with in Acrobat?

[centexman]

This happens for any PDF that I try to export to JPG.

[waylandbruns]

You can try the following troubleshooting steps to resolve the issue with exporting a PDF to JPG in Adobe Acrobat Pro:

1. Check File Save Location

Sometimes, Acrobat saves files in unexpected locations. Try exporting again and manually selecting a known folder (e.g., Desktop).

1. Run Acrobat as Administrator

Close Acrobat, right-click on its icon, and select "Run as administrator" to see if it resolves permission issues.

1. Repair Installation

Go to Help > Repair Installation in Acrobat to fix any potential software corruption.

1. Disable Enhanced Security

Navigate to Edit > Preferences > Security (Enhanced) and disable Protected Mode at startup (temporarily) to check if it resolves the issue.

1. Reset Acrobat Preferences

Close Acrobat, navigate to C:\Users\[Your Username]\AppData\Roaming\Adobe\Acrobat\, rename the DC folder to DC_old, and restart Acrobat.

1. Reinstall Acrobat

If none of the above works, try uninstalling Acrobat using the tool and then reinstalling it.

If the issue persists, you might want to check if it's a bug in the latest version by testing an older release. Hope this helps! Let us know if you find a solution.