Export PDF to Word failing for document with 6000+ pages

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Jul 26, 2022 Jul 26, 2022

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Hi,

I have a company specific document which is PDF with 6000+ pages. Our Organization has installed Adobe Acrobat Pro DC 32-bit version 22.001 on our Windows 10 company laptop. 

I want to export this PDF to word for the purpose of doing spell check. Now, when I am using Export PDF option in Acrobat Pro DC , the PDF is not getting exported into Word and it is throwing unexpected error.

 

On viewing the detailed Error Report, I found the following things mentioned:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.2" clientVersion="4.8.0.2" applicationName="Adobe Acrobat" applicationVersion="22.001.20169" build="0" source="Windows-Client-WER" crashType="n/a">
<time year="2022" month="7" day="26" hour="21" minute="35" second="12" timeoffset="330" timezone="India Standard Time"/>
<user guid="53de49f1-3141-4418-834a-f29d43f77931"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16158" machine="Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="586" cpuFreq="1896 MHz" processorArchitecture="0"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_08B81028&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_HEAP_CORRUPTION" exceptionCode="0xc0000374" instruction="0x77B46CF3">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000077B46CF3" symbolname="RtlIsZeroMemory"/>
<stackStatement index="1" address="0x0000000077B46CCB" symbolname="RtlIsZeroMemory"/>
<stackStatement index="2" address="0x0000000077B4FD94" symbolname="RtlpNtSetValueKey"/>
<stackStatement index="3" address="0x0000000077B56103" symbolname="RtlpNtSetValueKey"/>
<stackStatement index="4" address="0x0000000077AE7254" symbolname="RtlGetNtGlobalFlags"/>
<stackStatement index="5" address="0x0000000077AA3C16" symbolname="RtlFreeHeap"/>
<stackStatement index="6" address="0x0000000077883C9B" symbolname="free_base"/>
<stackStatement index="7" address="0x0000000077883C68" symbolname="free"/>
<stackStatement index="8" address="0x00000000062A0AF4" symbolname="solid::dbcore::transactions::TransparentTransaction::StartTransaction"/>
<stackStatement index="9" address="0x0000000006296BCD" symbolname="CSDBObjCollection::~CSDBObjCollection"/>
<stackStatement index="10" address="0x00000000062918DB" symbolname="solid::dbcore::ObjectCollection::~ObjectCollection"/>
<stackStatement index="11" address="0x0000000016B02087" symbolname="CSolidDocObject::~CSolidDocObject"/>
<stackStatement index="12" address="0x0000000016B37DCA" symbolname="CSolidWatermarkFillBaseObj::showBoundingBox"/>
<stackStatement index="13" address="0x0000000016B37F3B" symbolname="CSolidWatermarkFillBaseObj::showBoundingBox"/>
<stackStatement index="14" address="0x0000000006292B65" symbolname="CSDBObjectPtr::dispose"/>
<stackStatement index="15" address="0x0000000016B53507" symbolname="CSolidShape::objectIsVisible"/>
<stackStatement index="16" address="0x0000000016B56BD8" symbolname="CSolidCell::CopyObject"/>
<stackStatement index="17" address="0x0000000016B56D8F" symbolname="CSolidTable::CreateTable"/>
<stackStatement index="18" address="0x0000000023D01519" symbolname="unknown"/>
<stackStatement index="19" address="0x0000000023CFD5E5" symbolname="unknown"/>
<stackStatement index="20" address="0x0000000023CD3BE6" symbolname="unknown"/>
<stackStatement index="21" address="0x0000000023D175CD" symbolname="unknown"/>
<stackStatement index="22" address="0x0000000023D18673" symbolname="unknown"/>
<stackStatement index="23" address="0x0000000023D164D8" symbolname="unknown"/>
<stackStatement index="24" address="0x0000000023D16DCA" symbolname="unknown"/>
<stackStatement index="25" address="0x0000000023D6BFD4" symbolname="unknown"/>
<stackStatement index="26" address="0x0000000023E4ACF7" symbolname="GetFilter"/>
<stackStatement index="27" address="0x0000000023E64462" symbolname="GetFilter"/>
<stackStatement index="28" address="0x0000000023787991" symbolname="CPdfDocumentImplEx::RenderPDFDocument"/>
<stackStatement index="29" address="0x0000000023E0BECB" symbolname="unknown"/>
<stackStatement index="30" address="0x0000000023E113B3" symbolname="unknown"/>
<stackStatement index="31" address="0x0000000023E1149A" symbolname="unknown"/>
<stackStatement index="32" address="0x0000000023E0D13D" symbolname="unknown"/>
<stackStatement index="33" address="0x0000000016AFDAEC" symbolname="CSolidApplication::LoadDocument"/>
<stackStatement index="34" address="0x00000000062174D7" symbolname="GetConverterCoreWrapper"/>
<stackStatement index="35" address="0x000000007A6C3758" symbolname="OutOfProcessExceptionEventDebuggerLaunchCallback"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x000000000045B0F8"/>
<register name="EBX" value="0x0000000000000000"/>
<register name="ECX" value="0x000000000045B128"/>
<register name="EDX" value="0x0000000077B83960"/>
<register name="ESI" value="0x0000000000000002"/>
<register name="EDI" value="0x0000000054EF49E8"/>
<register name="ESP" value="0x000000000045B0D0"/>
<register name="EBP" value="0x000000000045B108"/>
<register name="EIP" value="0x0000000077B46CF3"/>
<register name="EFL" value="0x0000000000200246"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

 

I tried one of the workaround listed in Adobe forums, which was to test if it is getting exported using https://cloud.acrobat.com/exportpdf but the issue still persists and I tested this on Chrome and Edge. On both the browsers, I was unable to export PDF into Word.

 

The file size of PDf is 39.3 MB, which was one of the constraint listed on Forum that this feature works only for PDFs with 100MB or less.

 

Since, this is company document, we don't want to use online tools or utilities where we need to upload PDF and then get it converted or exported to Word, but we are looking for somehing that does not require submitting the docs online.

Please, let me know if this is known issue with Acrobat Pro DC or we have some workaround for this issue?

Thanks for your help in advance.

Looking forward to your response !

-Rinni

TOPICS
Edit and convert PDFs , General troubleshooting

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