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I'm having new problems converting a Word doc to PDF. The Word doc is 50 pages has page breaks, images, tables, etc.
Here is what happens:
Thanks for any solutions!
Hope you are doing well and sorry for the trouble. As described you are experiencing trouble while creating PDF from Word document on Mac
Would you mind sharing the workflow/steps you are doing? Are you saving as PDF (Microsoft process) or Saving as Adobe PDF (Adobe Process)? Please try to create the PDF from the Acrobat ribbon present in the MS Word Toolbar at the top and see if that helps.
For more information about creating PDF from MS Office please check out the help page https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html
Also, please try to rest the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check.
If it still doesn't work please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.
I did as you suggested and tried to create the PDF using the Adobe button in the ribbon and it worked! When I did this, I received a pop up that states it's using the Adobe Cloud PDF service. Is there a way to do this without using the cloud service?
Do you have an idea why the "save as" steps below do not work?
Having the same issue converting MS Word for Mac to PDF -- hyperlinks only export if you select YES to cloud service. Save As PDF for electronic distribution does not work, nor does Print > Save to PDF.
We are sorry to hear that.We need some more information:
- Are you on Mac or Windows OS and what is its version?
- What are the steps you are doing to convert MS Word file to PDF?
- Would you mind sharing a small video of the issue you are experiencing, also please share the original source file and the converted PDF file so that we can check it at our end.