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Export problem from Word to PDF on Mac

New Here ,
Apr 25, 2021 Apr 25, 2021

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I'm having new problems converting a Word doc to PDF. The Word doc is 50 pages has page breaks, images, tables, etc.

Here is what happens:

  • Save as PDF > Best for printing: PDF does not display images corretly--images display as narrow color bands
  • Save as PDF > Best for electronice distribution and accessiblity (using Microsoft online service): PDF displays images correctly
  • Print > PDF > Open in Preview: Creates multiple PDF files

 

My programs:

  • Microsoft Word Office 16.48
  • Mac OS Big Sur 11.2.3
  • Adobe Pro DC 2021.001.20149

 

Thanks for any solutions!

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Edit and convert PDFs

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Adobe Employee , Apr 27, 2021 Apr 27, 2021
Hi KodaNuka  Hope you are doing well and sorry for the trouble. As described you are experiencing  trouble while creating PDF from Word document on Mac Would you mind sharing the workflow/steps you are doing? Are you saving as PDF (Microsoft process) or Saving as Adobe PDF (Adobe Process)? Please try to create the PDF from the Acrobat ribbon present in the MS Word Toolbar at the top and see if that helps. For more information about creating PDF from MS Office please check out the help page https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html...

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi KodaNuka 

 

Hope you are doing well and sorry for the trouble. As described you are experiencing  trouble while creating PDF from Word document on Mac

 

Would you mind sharing the workflow/steps you are doing? Are you saving as PDF (Microsoft process) or Saving as Adobe PDF (Adobe Process)? Please try to create the PDF from the Acrobat ribbon present in the MS Word Toolbar at the top and see if that helps.

For more information about creating PDF from MS Office please check out the help page https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html

 

Also, please try to rest the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check.

 

If it still doesn't work please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Hi Amal,

I did as you suggested and tried to create the PDF using the Adobe button in the ribbon and it worked! When I did this, I received a pop up that states it's using the Adobe Cloud PDF service. Is there a way to do this without using the cloud service?

 

Do you have an idea why the "save as" steps below do not work?

  • Save as PDF > Best for printing: PDF does not display images corretly--images display as narrow color bands
  • Save as PDF > Best for electronice distribution and accessiblity (using Microsoft online service): PDF displays images correctly
  • Print > PDF > Open in Preview: Creates multiple PDF files

 

Thanks!

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Having the same issue converting MS Word for Mac to PDF -- hyperlinks only export if you select YES to cloud service. Save As PDF for electronic distribution does not work, nor does Print > Save to PDF. 

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Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

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Hi there

 

We are sorry to hear that.We need some more information:

 

- Are you on Mac or Windows OS and what is its version?

 

- What are the steps you are doing to convert MS Word file to PDF?

 

- Would you mind sharing a small video of the issue you are experiencing, also please share the original source file and the converted PDF file so that we can check it at our end.

 

Regards

Amal

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