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Export to image JPEG Network drive

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May 18, 2021 May 18, 2021

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We have been using the function Export > Save To Image > JPEG for at least 10 years in Acrobat, 4 users, everyday. Since february 2 of our users got this problem and now last month the other 2 also got it. So this problem can be realeated to Windows Update or Adobe Updates

When saving to JPEG to a network-drive (eg. S:\FOLDER\ ) a temp file is createad and disapears. And no JPEG can be found in the folder. In acrobat you can see the loadbar for a quick secound. 

The same problem if you save to the correct URI of the server  (eg. \\SERVERHOSTNAME\Folder\  )

If you save the file to C:\FOLDER\ the processes works without any problem

And now the realy strange part.
If you save as PNG to the networkdrive, then it works. The file appears in the correct folder 

save to image.png

General troubleshooting







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