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Export to image JPEG Network drive

New Here ,
May 18, 2021 May 18, 2021

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We have been using the function Export > Save To Image > JPEG for at least 10 years in Acrobat, 4 users, everyday. Since february 2 of our users got this problem and now last month the other 2 also got it. So this problem can be realeated to Windows Update or Adobe Updates

When saving to JPEG to a network-drive (eg. S:\FOLDER\ ) a temp file is createad and disapears. And no JPEG can be found in the folder. In acrobat you can see the loadbar for a quick secound. 

The same problem if you save to the correct URI of the server  (eg. \\SERVERHOSTNAME\Folder\  )


If you save the file to C:\FOLDER\ the processes works without any problem

And now the realy strange part.
If you save as PNG to the networkdrive, then it works. The file appears in the correct folder 



save to image.png

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General troubleshooting

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correct answers 1 Correct answer

LEGEND , Feb 16, 2023 Feb 16, 2023

Some people find image saving works better if Protected Mode At Startup is OFF (Preferences - Security (Enhanced))

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New Here ,
Oct 12, 2022 Oct 12, 2022

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My Acrobat Pro is having this exact same problem - after working for years it no longer exports JPEGs to a network location. PNG and other image types work, and JPEGs work when exported to local drives on my computer.

 

We have tried updating and reinstalling Acrobat, as well as adjusting quite a few settings to no avail.

 

We were also able to quickly grab a temp file before it dissapeared and it opens in Photoshop but is very distorted. 

 

Does anyone know of any solutions?

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Explorer ,
Mar 19, 2023 Mar 19, 2023

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same problem

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Same problem! Very frustrating

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LEGEND ,
Feb 16, 2023 Feb 16, 2023

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Some people find image saving works better if Protected Mode At Startup is OFF (Preferences - Security (Enhanced))

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New Here ,
Feb 16, 2023 Feb 16, 2023

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Thx! This seems to work for us!
Here is how
https://helpx.adobe.com/reader/using/protected-mode-windows.html

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Explorer ,
Mar 19, 2023 Mar 19, 2023

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this did not work for me when trying to save the jpeg to a Google drive location

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Thank you! That's worked for me

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New Here ,
May 10, 2023 May 10, 2023

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Turning off Protected Mode is a really bad idea. It's there for a reason. I suggest that this "solution" not be marked as the "correct answer."

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LEGEND ,
May 10, 2023 May 10, 2023

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It's clearly an Acrobat bug, and any other fix has to come from Adobe. But so far, not one person seems to have reported it to Adobe! If anyone does report it, please post the URL here so we can vote to support it.

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