Fail to open .ps file

Forum|Forum|5 years ago
October 31, 2020
2 replies
3690 views

I have just installed Adobe Acrobat Pro DC Continuous Release | Version 2020.012.20043 and Adobe Acrobat Distiller DC Professional Version 20.12.20041394260. I have a .ps file that I'd like to convert from .ps to PDF. When I try and open the file from Acrobat, I get the following error message:

%%[ ProductName: Distiller ]%%
%%[ Error: invalidfileaccess; OffendingCommand: file ]%%

Stack:
(w)
(XSFT01.img)
/Fout

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Any ideas?

This topic has been closed for replies.

Bernd Alheit

Community Expert

Why want you create a image file?

P

Paul5FD5Author

Participating Frequently

In fact I did create an image file. I was not sure exactly which filetype it is. First I took a .jpg file and renamed it to XSFT01.img, put it in the same folder as the .ps file but no luck, same error. Then I thought perhaps it's a real .img file (google it), which is an image of a disk or folder structure. So I created a real .img file with 1 picture in it with the name XSFT01.img. Tried that, again no go, same error.

Bernd Alheit

Community Expert

The command in the PS file want create a image file.

ls_rbls

Community Expert

+++ EDITED REPLY

Seems like the source .ps file may be enforcing some editing restrictions.

Is it possible for you to share this file ?

If this was an image file, how did the file ended up becoming a postscripted file?

Did you print the original file as image and then saved it as .ps?

P

Paul5FD5Author

Participating Frequently

Sorry, can't share the file. The tech process that generates the file is via Dialogue (Dialog?). What it does is generates 2 files, a PDF and a PS. The PDF is used to upload to our customer site so that they can download a statement or comms electronically. For some items, we also have to snail mail via the PS file. The PS file gets shipped to a PostScript printer, printed, put in an enevelop and mailed to the customer. The files are NOT identical. When we make changes (not too often) we get the .ps file from the outsourcer but we're not having much luck printing it. Adobe Distiller was my attempt to look at the file to ensure it's correct after changes but we ran into the error above.

ls_rbls

Community Expert

If I understood correctly, is Dialogue the PDF producing software? Is this related to architechtural design or a newsreader service?

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