Failed to validate serial number. return code 14

Report · Jun 12, 2020

06/12/20 10:18:48:743 | [INFO] | | | | PCDService | | | 7748 | PCD Service in non-threaded mode
06/12/20 10:18:48:744 | [INFO] | | | | DispatchClientLib | | | 7748 | Dispatch table loaded from path: C:\Adobe_Provisioning_Toolkit_10_0_ALL\Adobe Provisioning Toolkit Enterprise Edition\dispatchtable.xml
06/12/20 10:18:48:745 | [INFO] | | | | DispatchClientLib | | | 7748 | (re)load Local Dispatch Table status-[0].
06/12/20 10:18:48:745 | [INFO] | | | | DispatchClientLib | | | 7748 | Scope : [2]
06/12/20 10:18:48:746 | [INFO] | | | | DispatchClientLib | | | 7748 | Setting scope to GM
06/12/20 10:18:48:809 | [ERROR] | | | | OPMWrapper | | | 7748 | Failed in getting value for key in OPMGetValueForKey
06/12/20 10:18:48:809 | [INFO] | | | | OOBELib | | | 7748 | Failed to get Proxy username in OPM DB
06/12/20 10:18:48:810 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll, trying again
06/12/20 10:18:48:810 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll, trying again with axlib in ACF
06/12/20 10:18:48:811 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll from ACF
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreService | | | 7748 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
06/12/20 10:18:48:811 | [ERROR] | | | | SLCoreService | | | 7748 | user based licensing: 0
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreService | | | 7748 | Service construction took 0.1 ms and succeed.
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreServiceWrapper | | | 7748 | Returning SLCoreServiceWrapper Initialize, Ref Count 1
06/12/20 10:18:48:811 | [INFO] | | | | AnalyticsClientLib | | | 7748 | Creating Log Instance of type 0
06/12/20 10:18:48:814 | [INFO] | | | | AnalyticsClientLib | | | 7748 | adobe::dlc::analytics::DatabaseHandler::createUpdateDb Completed
06/12/20 10:18:48:814 | [INFO] | | | | DispatchClientLib | | | 7748 | Dispatch table loaded from path: C:\Adobe_Provisioning_Toolkit_10_0_ALL\Adobe Provisioning Toolkit Enterprise Edition\dispatchtable.xml
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | (re)load Local Dispatch Table status-[0].
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Scope : [2]
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Setting scope to GM
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | EndPoint requested: [IngestAnalytics]
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Length of the URL: [0]
06/12/20 10:18:48:816 | [INFO] | | | | DispatchClientLib | | | 7748 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:816 | [ERROR] | | | | AnalyticsClientLib | | | 7748 | Endpoint not present in dispatch table!! Analytics would be sent.
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreServiceWrapper | | | 7748 | Returning SLCoreServiceWrapper GetInstance, Ref Count 1
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : waiting for semaphore signal
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : semaphore acquired
06/12/20 10:18:48:839 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : semaphore signalled
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | received LEID : V6{}AcrobatPro-AS2-Win-GM
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | Supported Locales : en_US
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7100 | OOBELib ValidateSerialOnline
06/12/20 10:18:48:840 | [INFO] | | | | DispatchClientLib | | | 7100 | Scope : [2]
06/12/20 10:18:48:840 | [INFO] | | | | DispatchClientLib | | | 7100 | Setting scope to GM
06/12/20 10:18:48:840 | [INFO] | | | | OOBELib | | | 7100 | Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : 970784033803947593321496
06/12/20 10:18:48:850 | [ERROR] | | | | OOBELib | | | 7100 | Failed to get system default proxy in setProxyCredentialsForIALSession
06/12/20 10:18:48:850 | [INFO] | | | | OOBELib | | | 7100 | Failed to set proxy credentials for IAL session while validating serial number
06/12/20 10:18:48:850 | [INFO] | | | | OOBELib | | | 7100 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | EndPoint requested: [AES]
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | Length of the URL: [51]
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | EndPoint requested: [AES]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | Length of the URL: [51]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:942 | [INFO] | | | | OOBELib | | | 7100 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
06/12/20 10:18:49:096 | [INFO] | | | | OOBELib | | | 3260 | HTTP Request Status code 200.
06/12/20 10:18:49:097 | [INFO] | | | | OOBELib | | | 3260 | HTTP Request got first WINHTTP_CALLBACK_STATUS_DATA_AVAILABLE with size 213.
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[155.84]ms.
06/12/20 10:18:49:098 | [ERROR] | | | | OOBELib | | | 7100 | Got error from server-[16].
06/12/20 10:18:49:098 | [ERROR] | | | | OOBELib | | | 7100 | ErrDesc from server: No LEID in common for the serial number and driver leid combination..
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | Validate Serial status-[528] took-[248.13]ms.
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | OOBELib IAL VSN Common LEID not found
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | OOBELib IAL ValidateSerial call has failed : 528
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | Using Driver/ALL combination for offline/invalid SNs scenario
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | SN validated for AAMEE mode
06/12/20 10:18:49:099 | [INFO] | | | | OOBELib | | | 7100 | OOBELib stat = 257
06/12/20 10:18:49:843 | [ERROR] | | | | Adobe PRTK | | | 7748 | Failed to validate the serial number

I disable the windows firewall. I turned off the AV. I the Adobe connection is not blocked by a firewall. Verified using the latest PRTK package. Verifed use the correct seial.

I have spent over 4 hours working on this. I am out of ideas.

Any help would be appreciated.

Failed to validate serial number. return code 14

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