Fatal Error when trying to combine DOCX files in Acrobat DC

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Jun 22, 2022 Jun 22, 2022

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I am on Windows 10 using Microsoft 365 and Acrobat Standard DC.  I recently upgraded to 365 from Office 2016 and have noticed that when I try to combine DOCX files (usually only 2-3 at a time), Acrobat will process the first file, but then get hung on the 2nd indefinitely.  Eventually, I get a pop-up with Fatal Error Acrobat failed to send DDE command.

 

The same files work flawlessly on Office 2016.  I can combine PDFs in either version without issue.  Is there some compatibility issue between Microsoft 365 and Acrobat Standard DC.

 

Any help would be greatly appreciated.  Thanks!

TOPICS
Crash or freeze , Create PDFs , General troubleshooting

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