Feature request / Bug report

[Jose336158009ruw]

Hi.

I have submitted a case from last December 2023:
Form Fields – Share your feedback on Acrobat DC (uservoice.com)

As of today, not answers have been provided about it.

Can someone help to follow up and to expedite its response?

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here (https://adobe.ly/4cKzt2v)
 
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

[Tariq Ahmad]

Hi @Jose336158009ruw ,

I checked your UserVoice submission; it has attracted only two votes. More votes increase the probability of resolving the issue, so I'm sorry it hasn't been picked yet. 

Is this issue still reproducible at your end? What I can do is report it internally. Before that, we need your help with the following information:

• A video showing the difference between deleting one field vs multiple fields. 
  • Cover as many details as you mentioned in the UserVoice forum.
• OS name and version
• Acrobat app version
• A couple of sample files exhibiting this behavior

We will be waiting for the requested information. 

~Tariq