File Explorer Right-Click Convert to PDF Opens Word

[Brennan253271266v96]

I often need to convert Word files to PDF long after I've closed the Word application. In these cases, the fastest way to do so is to navigate to the Word file in file explorer, right click on the file, and select "Convert to Adobe PDF".

Normally, a prompt will appear for the file name and location and after clicking save the new PDF will appear. However, for the last week or so, after I click save Word will open and prompt me again for the name. This causes significant delays and frustration because not only do I have to wait for Word to open, I have to type the full file name because it does not automatically populate with the name of the original Word file.

I've read every post in the community forum about this. I have uninstalled Adobe (I'm using DC Pro), restarted the computer, then reinstalled. I've tried repairing the program. I've also deleted the Adobe printer and readded it. Nothing will work.

Please help!

[MeenakshiNegi]

Hi Brennan,

Thank you for reaching out.

Could you please let us know if the issue started recently?

Please share the current Acrobat and Word application versions.

Share the OS version on the machine.

It would be helpful if you could share the screen recording of the complete workflow.

Thanks,

Meenakshi

[Brennan253271266v96]

Hi Meenakshi,

The issue started about 10 days ago. I'm not aware of any changes that could have caused it.

I'm using Acrobat Continuous Release | Version 2022.001.20169 | 64-bit

MS Word Version 2207 Build 16.0.15427.20114) 64-bit

My OS is Windows 10 Enterprise version 21H2 build 19044.1826

Here's a recording of the workflow:

[video]

Thanks for your help.

[Brennan253271266v96]

https://youtu.be/L5jzQLPv5Ek

[Brennan253271266v96]

Hi Meenakshi,

Have you had a chance to review my last post?

Thanks very much.

Brennan