File>Create>Combine Files into A Single PDF

[Migintosh]

iMac, OS 12.6.7, Acrobat Pro 2023.003.20284

For years I've been going to File>Create>Combine Files into A Single PDF, selecting files in the finder and dropping them onto the Acrobat window. Since the upgrade last week, the Combine button doesn't work, and neither does the Close button. If I close the window with the red finder close button and go back, the PDFs are still there, and now the buttons work. The other method to open the window and clicke the Add Files button doesn't work either.

Would anyone care to try this on your end and see if you get the same results? I have to use this feature often.

[Brycesteiner]

I tried it on my installed version of 2023.003.20269 on Intel and it seems fine here

[Migintosh]

Thanks, Brycestiner.

[AkanchhaS]

Hi @Migintosh 

Thanks for reporting this issue to us. 

As mentioned, the issue started to appear after upgrading to the patch 23.003.20284

Please confirm the following details to understand the root cause of why this has started to happen.

1- Looking at the workflow, it seems the files have been created from the library. Open Acrobat>All Tools>Combine Files

2- Select the files you have been trying to combine and proceed.

3- For more clarity, please share your workflow's screen recording or video clip.

Thanks,

Akanchha

[Migintosh]

Thanks, AkanchhaS. That does work, but I can only see the All Tools options while I have a PDF open. When no PDFs are open, there are only the drop-down menu options at the top of the screen. Is there a preference or keyboard shortcut I can use to get to All Tools without having to open a PDF each time I want to do this?