File preview thumbnails aren't working for Acrobat DC files in Windows Explorer

[julieb26452343]

I just upgraded from Acrobat XI to Acrobat DC on Windows 7, and now any new PDFs I create display with a generic PDF icon rather than a thumbnail preview of the file.  Files created in Acrobat XI are displaying correctly (see screenshot).  Is anyone else experiencing this and is there a resolution?

[scoot28]

Thanks.. I like the windows previewer.. again thanks!

[Guest]

I've removed Reader DC and reinstalled Reader X - that seems to work OK

[notbebe]

Apparently Adobe realised they made a huge blunder.

With the latest version, click menu, Edit -> Preferences -> General -> Enable PDF Thumbnail.

[Charles269]

If it is fixed, that's terrific news (terrific, as in "about time").  But what version are you seeing that option? I have version 15.009.20077 (64-bit/Windows 10) installed with no new updates reported as available -- and I do not see that option.

[notbebe]

2015.009.20069

[Bernd Alheit]

Do you use a Windows 32bit system?

[Charles269]

No, I'm running a 64-bit system.  I suspect notbebe is running 32-bit.  My preferences window has a conspicuous gap where Enable Thumbnail Previews should go.  Acrobat's been pretty notorious for not properly handling thumbnails in 64-bit windows.  It's still disappointing... I'll have to look into Foxit's thumbnail handling, or wait until some enterprising 3rd party fixes Acrobat's problems again (Fixes for 64-bit Adobe Reader preview handler and thumbnails).

[lynnb54567344]

I'm running 64 too and mine is also missing that thumbnail option. It really does seem Adobe doesn't want to deal with thumbnails. It's not just pdfs. I deal with photoshop as well. Where I use psds. They don't show in thumbnails either but someone came up with a fix for that. I've gone with the Foxit pdf cure. I wish I had never updated or could go back to the version I had.

[happyuser]

>With the latest version, click menu, Edit -> Preferences -> General -> Enable PDF Thumbnail.

Thanks dude, this totally works for me!

[allanb14748394]

Good work around. Although a pain in the backside!

Do any of the other PDF creation packages enable thumbs?

[djbillyd1]

I didn't look at any of the others. I had used FoxIT as an option when I found an OCR issue with Adobe Reader, and Acrobat Reader. They seemed to have addressed that, but this preview thing is just ridiculous! I had them in the 9.XXX version. They went to 10.0, and I had to do the pretentiousname.com/adobe work around thing. It worked until they went to 11.0, then the Reader DC thing just blew snot everywhere! I read another blog about using another Reader, and I remembered that I had the FoxIT experience. Went to it, and it worked! I hadn't looked any further...

[Reetika Ghai]

Hi, all -

With our latest release on 12^th July 2016, the issue reported has been addressed.

To get the latest product update, within the product, click on the menu Help --> Check for updates.

For more information about the release, please refer to the Release Notes and the New Feature Summary web links.

Hope this helps in addressing the reported issue. We look forward to the continued feedback.

Regards,

Reetika Ghai

[djbillyd1]

In June, prior to the release of that month's update, we were told the exact same thing. It wasn't true. I uninstalled my third party client; uninstalled the current Reader; cleaned the registry of all elements of both, restarted my computer, reinstalled Adobe Acrobat Reader DC..., and SMACK! Right across the forehead, that ugly a-- "A" clobbered up. I then did the exact same process of uninstalling that crap, and went back to the earlier process. I have thumbnails. The next system that I build, I will see then if this "update" fixes the problem. Until then....

[skyb25533427]

this update does work now.

once you have done the update you have to go to

Edit

preferences,

General

It’s
that last option under basic tools.

[djbillyd1]

Really?

[skyb25533427]

Works for me with windows 7

Sky Bryan

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[Bob_Ulius1]

Sloppy at best. Now the icons have a white square background rather than displaying as a portrait shaped icon (or landscape). I reinstalled the third party fix. Works again as expected.

Please don't waste my time any longer.Obviously you cannot fix something as simple as icon previews. I'd be happy to continue to beta test for you at $100 an hour. Looks like it could be a small career.

[mwgreen]

Does NOT work! 

Reader DC finds no updates - Reader DC (15.017.20053)

Windows 7 64 bit

Enable pdf thumbnail previews in Windows Explorer is checked

Results = NO thumbnail previews

[Cstew2019]

It works for me, when I check this box, then thumbnails get generated.

But....

Its incredibly slow and renders the thumbnails over & over & over again, everytime I open the folder.

(  I have a blazing fast machine, 32gb ram, i7-6820HQ 2.70 ghz, 64 bit windows 10

and Adobe Acrobat Pro DC)

I would still rather have a separate ( non-adobe ) thumbnail renderer as it was MUCH faster on my Windows 7 machine with

If you check task manager, you will see Acrobat humming along using 20% of the CPU... ugh...

Anybody else experiencing this?

[Guest]

Yes - I notice exactly the same as you. I also have a very powerful machine and see the thumbnails generate slowly over and over everytime the folder is re opened. Not ideal at all. I wish I could remember if the problem was apparent prior to the latest Windows anniversary update. Either way, Adobe needs to address this.

thanks, Wayne

[timothyjonking]

So strange there are people on this thread trying to find Adobe only work a rounds (which don't really work), after a non adobe work a round has been found.  Why doesn't Adobe have it's people working on a real solution?

[arakotchian]

I was having the same problem on a Mac.  All the PDF files were showing up as the generic thumbnail icon.  Here is what fixed it for me.

I went into Finder's View menu, then Show View Options.  I toggled "Show Icon Preview" off then on, that fixed it.  I'm on OS/X 10.10.3 and just 'Updated' Acrobat today.

Maybe there is a similar thing on Windows ?  

I don't buy this "Technical Reasons" crap, the thumbnails are an essential way to find documents with a quick scan.  Someone on this Adobe Acrobat development team needs to go to a basic UI course and stop "Fixing" things that aren't broken.

[dgwales]

Unfortunately this did not work for me   Thanks for the attempt though

[arakotchian]

Dang, that sucks.  Its working here though.  I've exported some other types of files as PDF and I'm getting preview thumbnails on those too.  I wonder what the difference is.

[dgwales]

Maybe they fixed the problem for Mac first