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Filebox appears on icon and cannot open

New Here ,
Jul 02, 2024 Jul 02, 2024

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I'm using Windows 10 - most of my adobe files have a filebox icon on them and I cannot open the files. See attached image. Some of the files are fine. I have been trying to resolve this for over a year. Any suggestions?

Thank you for any help!Adobe Files Screenprint.pngScreenshot 2024-07-02 113805.png

 

 

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General troubleshooting

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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Do you use OneDrive?

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Yes, I use One Drive.

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Yes I do use One Drive

 

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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