FileOpen plugin and Adobe Acrobat 2020 for mac problem

[richards61326681]

I own Acrobat 2020 for MAC.  I have been trying to install the plugin for FileOpen so I can open an encrypted file.

The FileOpen plugin will not install into Adobe Acrobat 2020.  I have tried to install on Mac OS 10.4.6, 10.16 and neither will work.

Anybody else having this same problem??????

[Test Screen Name]

Contact FileOpen support or support for the protected file. 

[richards61326681]

FileOpen support page says it is only for licensed FileOpen owners.  I am trying to use a FileOpen encrypted file and therefore cannot contact FileOpen support.  I have emailed them using the simple info@fileopen.com email but have not heard back yet.  I do not have high hopes.

[Test Screen Name]

That makes sense, so in that case you should pursue it with whoever is offering the protected PDF. You can make sure to download the latest client, https://plugin.fileopen.com/all.aspx

[richards61326681]

that is the page I have been downloading from.  Many tries to install all unsuccessful.

[Test Screen Name]

Ok, what do the suppliers of the file say? It is up to them to liaise with FileOpen.

[richards61326681]

Still waiting for a response

[defaultq9lg66ph8zez]

Hi guys,

I am facing the same problem when trying to open a FileOpen encrypted file on my MacbookPro with Acrobat Pro DC.

I have tried to check in the Acrobat's Plugins folder (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins) if the plugin was installed but unfortunately it wasn't eventhough the installer says that it was succesfully installed. 

Then I run the uninstaller and I noticed a "Reader not found" line (screen shot attached) in the reader folder.

It seems there is still a problem with FileOpen installer.

It is really frustrating to pay for a document and can't open it.

Does anyone has any update for this issue ?

[Test Screen Name]

Due to changes in Apple security, plug-ins are no longer installed inside the application bundle, but instead are under /Library/Application Support.

[Paul35945293t6lk]

That's good to know, but how does that help here?  Are you saying that Acrobat Reader and FileOpen are permanently broken?