Fill & Sign causing Adobe Acrobat Pro to crash

[default32120475ilrtpg]

My coworker cannot use the "fill & sign" function on acrobat currently. When she clicks on it, the computer freezes for a moment before bringing up the crash window. I did go into her settings and uncheck "suggest words or phrases..." but to no avail. She's unistalled and reinstalled as well. I have been googling this for a while now and can't seem to find a fix!

[HR B]

I'm facing the exact same problem since yesterday... Seems like a bad update from Adobe or something?

[Tariq Ahmad]

Hello,

Sorry for the frustration caused by this issue.  

We are aware of this issue, and a fix has already been identified. We will update this discussion as soon as the fix is rolled out publically. 

Thank you for your patience. 

~Tariq

[default32120475ilrtpg]

Is this still an ongoing issue? Fill & sign works perfectly on my computer but still does not on my coworkers. It has been 8 days.

[Meenakshi Negi]

Hi default32120475ilrtpg,

Please try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue. 

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know if the issue still occurs or is resolved after updating it.

Thanks,

Meenakshi

[Nick389198671lph · Accepted solution]

This was suggested in another earlier post about this same issue. 

This solution worked for me and the other users with the same crash after selecting "Fill & Sign"

Delete the three files listed below:
acrobat_fss_signature_initials
acrobat_fss_signature_initialsi
acrobat_fss_signature_initialsk

The files are located in the following path:

C:\users\"Name"\appdata\roaming\adobe\acrobat\dc\security

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk
Note: appdata is a hidden directory

[S. S]

@Nick389198671lph Thanks for sharing the workaround.

We encourage installing the latest version first. If not fixed by the update., then try using the workaround.

-Souvik

[yvonne_7518]

This did not work for me on a new imac. I deleted the files, empty the trash, and the files came back. Please advise

[Meenakshi Negi]

Hi yvonne_7518,

Sorry about the trouble caused.

As the application crashes, I'd like you to please try the troubleshooting steps suggested in the following help document: Troubleshoot Adobe Acrobat crashes.

If that does not help, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4lLdfSR).
-Clear the trash folder and reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3H3HcOP;

Check if you are still experiencing the same behavior.

We might require the logs for further investigation if the issue still occurs.

Let us know how it goes.

Thanks,

Meenakshi