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Fill & Sign is missing or not working in Acrobat Pro DC latest version 2019.021.20048

Community Beginner ,
Oct 24, 2019 Oct 24, 2019

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Hi

 

the option of fill & sign does not appear under acrobat tools (Form & Signatures) even when opening PDF with a signature field. [print screen below]

 

My scenario: 

all tools.png

How it should look like:

should be.png

 

under recommendation tools the icon of fill & sign appears with our the label, like the other tools, and does not a response to any clicks... [print screen below]

 

tools rec.png

 

it used to work smoothly, when I clicked on it, I could choose if I want to send it to a signature or sign by myself. now this tool does not work at all. 

 

tried everything, close and open the app, restart PC, reinstall, repair, uninstall.... nothing. 

 

 

TOPICS
Security digital signatures and esignatures

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Community Beginner ,
Oct 24, 2019 Oct 24, 2019

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 hi ahamzani,

 

 

do u have separate installation file or did u install it from creative cloud?

 

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Community Beginner ,
Oct 24, 2019 Oct 24, 2019

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Hi iJayaprakash

 

thanks for your replay. the installation was done through the creative cloud. I have a subscription and the product was activated after I logged in.

 

I tried to look for bEnableSignPane following your recommendation but could not find it. from a further investigation I did, I found that these preferences are no longer used for DC products. For 11.x and earlier, these provide options for remove and/or locking services in the product's user interface.

 

further information about that I found here 

 

any other idea?

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Community Beginner ,
Oct 24, 2019 Oct 24, 2019

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during installation if you see any popup regarding installation

 

make sure you check all services enabled [check boxes]

 

and click for next and proceed for further installation

 

 

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Community Beginner ,
Oct 25, 2019 Oct 25, 2019

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No option to check any service during installation. 

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Adobe Employee ,
Oct 24, 2019 Oct 24, 2019

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Hi,

 

Sorry for the incovinence caused to you. Please provide the following details :

 

1. Did you make any registry settings recently?

2. Please try updating to the latest version by Help > Check for Updates.

 

Regards,
Sandeep

 

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Community Beginner ,
Oct 25, 2019 Oct 25, 2019

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Hi Sandeep

 

1. No registry settings have been done. this issue appears in more than one computer I tried to install the same way (both my desktop & laptop). 

2. this is the latest version as stated in the thread title. before and after the update this problem repeats itself. 

 

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Adobe Employee ,
Oct 25, 2019 Oct 25, 2019

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Hi,

 

Can you please check if the file – “C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroApp\ENU\FillSign.aapp” – exists ? If it does, please share it with us.

 

Regards,

Sandeep

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Community Beginner ,
Oct 25, 2019 Oct 25, 2019

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you can download it from here

 

 

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Community Beginner ,
Oct 28, 2019 Oct 28, 2019

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Guys, issue resolved.

 

Edit > Preferences > Language

 

under Application Language > Select ENGLISH and restart Acrobat.

 

that's it.

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New Here ,
Apr 16, 2020 Apr 16, 2020

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Thank you for this answer!  I didn't have English as an option, just English with Hebrew support, but changing it to "same as the operating system" made the signatures button come back and let me add electronic signatures.  

 

Edit: I am on Continuous Release | 2020.006.20042 for what it's worth.

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New Here ,
Jul 02, 2020 Jul 02, 2020

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You were right. 

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Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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Bingo. Thanks for this solution. 

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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LATEST

This worked for me! Thank you!

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