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Hi
I have found the following problem. If you have installed Adobe Reader in the 32-bit version and then installed the Acrobabt Pro version via Creative Cloud, Acrobat Pro is broken afterwards. Because under tools, the option “fill & sign” is missing and the option to switch to the “new” design is also missing.
I have already tried the following:
- Repair Acrobat
- Uninstall and reinstall Acrobat
- Change language from english to german to system to english
- Run Acrobat cleaner
- Run Acrobat and CC cleaner
- Run Acrobat and CC cleaner, delete all Adobe folders in “programdata”, “program files”, “program files (x86)”, “common files”, “appdata\local, locallow, roaming” and delete all Adobe keys in “hklm:\software + syswow64” and the same in “hkcu”
So far without success. A new installation of Windows brings success. But it can’t be that you have to reinstall the system because of an Adobe Reader.
Can you give me a tip on how to solve the problem?
regards
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Ok the problem was selfmade.
we have some policys for the adobe reader and acrobat pro do now copies the policy for itself.
the problem key is:
HKLM:\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\
wthi the setting
bToggleFillSign = 1
when you sett it to 0 and restart acrobat pro, everything works fine.
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Ok the problem was selfmade.
we have some policys for the adobe reader and acrobat pro do now copies the policy for itself.
the problem key is:
HKLM:\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\
wthi the setting
bToggleFillSign = 1
when you sett it to 0 and restart acrobat pro, everything works fine.