Fill & Sign not here

[Christian5FFB]

Hi

I have found the following problem. If you have installed Adobe Reader in the 32-bit version and then installed the Acrobabt Pro version via Creative Cloud, Acrobat Pro is broken afterwards. Because under tools, the option “fill & sign” is missing and the option to switch to the “new” design is also missing.

I have already tried the following:

• Repair Acrobat
• Uninstall and reinstall Acrobat
• Change language from english to german to system to english
• Run Acrobat cleaner
• Run Acrobat and CC cleaner
• Run Acrobat and CC cleaner, delete all Adobe folders in “programdata”, “program files”, “program files (x86)”, “common files”, “appdata\local, locallow, roaming” and delete all Adobe keys in “hklm:\software + syswow64” and the same in “hkcu”

So far without success. A new installation of Windows brings success. But it can’t be that you have to reinstall the system because of an Adobe Reader.

Can you give me a tip on how to solve the problem?

regards

[Christian5FFB · Accepted solution]

Ok the problem was selfmade.

we have some policys for the adobe reader and acrobat pro do now copies the policy for itself.

the problem key is:

HKLM:\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\

wthi the setting

bToggleFillSign = 1

when you sett it to 0 and restart acrobat pro, everything works fine.