Fill & Sign, Request E-sign Tool, & Sign Icon Cause Adobe to Crash

[Alexa2198]

Hello,

Each time I try to use the Fill and Sign Tool, Request E-signature Tool, and the Signature icon, the Adobe application crashes. There is no error message. The issue is happening across all my Adobe files. 

I was able to use the tools and icon earlier today, and then the crashes started out of nowhere. I updated Adobe, and the crashes have continued.

I tried each troubleshooting step provided here: 

https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. The crashes continue. 

Are there other troubleshooting options? Please help.

[Alexa2198]

I am replying to myself with the solution I got from chatting with an Adobe agent:

Logout and re-login to the Acrobat pro application and check for the get started link as well, click on the link and then click on join team and re-login to the Acrobat Pro app and then try requesting for e-sign.

[adorable_companion87519]

Hello,

I have the same problem, when I want to sign Adobe freezes and closes.
If I use ADobe Web I can sign but the desktop app doesn't work

[Anne33773786xiu1]

Same problem.  As soon as I click the Sign Document icon, the program freezes and then shuts down.  

[Meenakshi Negi]

Hi Alexa2198, adorable_companion87519, and Anne33773786xiu1,

Thank you for reaching out.

Please update the application to the latest version released today, which addresses the issue. Then, check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

[grayson38827815xa3a]

I deleted and re-installed the application yesterday as I was having this issue, it worked for a while but is crashing again today, no updates available.

[Meenakshi Negi]

Hi grayson38827815xa3a,

Thank you for the information.

Could you please confirm the current version of the application? 

Thanks,

Meenakshi