• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Fill and Sign signatures forgotten / lost

New Here ,
Apr 06, 2024 Apr 06, 2024

Copy link to clipboard

Copied

Hi,

After open a document to sign on Adobe Acrobat and clicking on Fill&Sign, my signatures that I created long ago and have used many times were just gone, the only options are to create new ones. I created the existing ones on another laptop long ago for which I had a pen and could create good looking signatures, I don't have those tools anymore.

I tried restarting the app which had the same issue. Then I signed out of my Adobe account and logged back in (within the Adobe Acrobat app) and that made no difference. I logged in online on a browser and there is also no signatures, I tried another laptop with no success.

I believe the signatures should have been stored in the cloud because I moved between laptops and Adobe remembered my signatures.

Now they are just gone.

Are there any suggestions to recover them?

TOPICS
Security digital signatures and esignatures

Views

76

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once and then try to re-add the signatures in the fill and sign tool as described here https://adobe.ly/3xwSGW6 and see if that works.

 

If the signatures still disappears, Would you mind collecting the Adobe CC logs https://adobe.ly/3PYLOqV; and Procmon logs (Win Only)  https://adobe.ly/4cUr39C and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines