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Fillable form junk characters

New Here ,
May 22, 2024 May 22, 2024

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Hello, I hope someone can assist with this as we were not able to solve the issue with possible solutions found on the forum or other support sites.

 

We have a fillable form that displays normally when the original empty form is first opened, like in the example below:

NocteDraconis_0-1716388031139.png

 

However, the moment you click on the Card Number field to start typing, the form characters break and it looks like this:

NocteDraconis_1-1716388058250.png

 

We have tried disabling the option ''Use local fonts'', we tried re-creating the form with different fonts or field types and it breaks every time. We tested in Adobe Standard 2017 and 2020 and the issue is the same.

 

Any ideas what might be breaking the form?

 

Thank you!

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PDF , PDF forms

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New Here ,
May 22, 2024 May 22, 2024

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UPDATE: we did additional testing and figured the form is breaking when the filled out document is saved with the option ''Save'' or ''Save as'', however if it's saved with the option ''Print-to-PDF'' it doesn't break.

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Community Expert ,
May 22, 2024 May 22, 2024

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It looks like you have some kind of bizare embedded font subset issue.  How was this form converted into PDF?

Printing to PDF doen't save the form so much, as it creates a flattened version with no form fields. 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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