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25

Fillable Forms Fields - Missing Information

Community Beginner ,
Mar 12, 2024 Mar 12, 2024

I created fillable forms in a document.

The form is filled out and emailed to a recipient.

All of the form fields look fine.

Using Acrobat Reader, the recipient then combines that document with another PDF.

The form in which the fillable forms looked fine, now do not populate the information in the form fields.

Is this happening because the recipient is using Reader to combine the files?

 

Does Acrobat Reader strip the information from those form fields? I'm getting what looks like computer code in the form fields.

 

Screenshot 2024-03-12 092241.pngexpand image

TOPICS
Edit and convert PDFs , General troubleshooting , PDF , PDF forms
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1 ACCEPTED SOLUTION
Adobe Employee ,
Mar 12, 2024 Mar 12, 2024
LATEST

Hi @John in Tennessee 

 

Hope you are doing well and thanks for reaching out.

 

Acrobat Reader is a freeware application used to read, fill and sign and annotate the PDF files, The option to combine the documents is available with Acrobat Pro paid applcation.

 

Please confirm with the recipient his steps to combine the files.

 

Looking at the screenshot above, it looks like a font issue as if it is not properly embedded into the final document, or the font is not available on your system or you may not have the required permission to use the font.

 

Please open the PDF in Acrobat Pro > click on the Menu icon in the top left corner > Save as other > Optimized PDF > Select Fonts > Check for any unembedded fonts and click on 'Retain' to embed the fonts and click OK and save the file with the new name on your system and see if that helps.

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Regards
Amal

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024
LATEST

Hi @John in Tennessee 

 

Hope you are doing well and thanks for reaching out.

 

Acrobat Reader is a freeware application used to read, fill and sign and annotate the PDF files, The option to combine the documents is available with Acrobat Pro paid applcation.

 

Please confirm with the recipient his steps to combine the files.

 

Looking at the screenshot above, it looks like a font issue as if it is not properly embedded into the final document, or the font is not available on your system or you may not have the required permission to use the font.

 

Please open the PDF in Acrobat Pro > click on the Menu icon in the top left corner > Save as other > Optimized PDF > Select Fonts > Check for any unembedded fonts and click on 'Retain' to embed the fonts and click OK and save the file with the new name on your system and see if that helps.

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Regards
Amal
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines